Public Utilities
The City of Raleigh Public Utilities Department provides water and sanitary sewer service to over 167,000 metered customers and a service population of approximately 410,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell and Zebulon areas. The Department is also developing its reuse water system to provide an alternative water resource for demands not requiring potable water quality. In addition to the retail customers, there are also wholesale customers that buy water in bulk from the City.
Falls Lake is the drinking water supply for the City with a capacity of 100 million gallons per day (mgd) allocated for drinking water. The City of Raleigh is the sole entity that is permitted to use Falls Lake water for drinking water.
Mission Statement:
To provide the best water and wastewater service for our customers while protecting the environment and maintaining public health at a fair and reasonable cost.
Department Goals/Information:
The Public Utilities Department has 9 divisions:
For more information regarding Utility Bills or Water and Sewer service inquiries see the Utility Billing Division webpage or contact Utility Billing staff via phone 919-890-3245, or e-mail Utilitybilling@ci.raleigh.nc.us . See Water/Sewer Rates for residential rates for Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon.
For More Information Contact:
Dale Crisp
Director
Public Utilities Department
One Exchange Plaza, Suite 620
Raleigh, NC 27602
919-857-4540
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