Emergency Communications Center
Thank you for your interest in the Raleigh-Wake County Emergency Communications Center. While I hope that you will never need our services, chances are that sometime in your life, you or a loved one will have to dial 9-1-1. Last year more than 855,000 people called our center for help. That’s why it’s important for you to teach all of your family members, including young children, the importance of knowing how – and when – to call.
Your call will be answered by one of our trained Telecommunicators. These individuals undergo an extensive screening and educational process that includes nationally recognized certifications as well as detailed information on local policies and procedures. Only about one in twenty applicants successfully complete this rigorous testing. We take your safety seriously.
Recently, Raleigh-Wake Emergency Communications became the first center in North Carolina t be accredited by the Commission for Accreditation of Law Enforcement Agencies (CALEA). Additionally, during 2007, we became the only 9-1-1 center anywhere to receive accreditation by both CALEA and the National Academies of Emergency Medical Dispatch during the same year. In order to achieve this honor we had to provide written proof and observable examples of our ability to deliver quality service.
If we don’t provide you with quality service, we’d like to know how to improve. Drop us an email with your questions, comments, concerns, or to schedule a speaker for your civic group or organization. Your feedback is always welcome.
Mission Statement:
The Raleigh-Wake Emergency Communications Center is the true first responder to all emergencies. Our mission is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve. We strive to ensure the preservation of life and property by treating all who use our services with professionalism, courtesy, and compassion and by relaying accurate information in a timely and efficient manner.
For More Information Contact:
Barry Furey
Director
Emergency Communications Center Department
222 W. Hargett St.
Raleigh, NC 27602
919-996-3530
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