News
May 15, 2008
ECC Awards "I Knew What To Do Award"
On Friday, May 16, the City of Raleigh and the Raleigh-Wake Emergency Communications Department will honor 11-year-old Kayley Lancaster for an emergency call she placed to the Raleigh-Wake County 9-1-1 Center to report that her mother had been injured in a fall.
City officials will be in attendance for a ceremony at 10:30 a.m. at West Lake Middle School to present Kayley with the “I Knew What To Do Award.” This award was created to raise awareness about how children should be taught to give information and take instructions from 9-1-1 operators.
When residents call 9-1-1, a telecommunications professional answers the call. Parents are encouraged to teach children how to use every type of phone in the home and how, when and why to call 9-1-1. Help children memorize the spelling of their names, and the family’s address and phone number. Residents should rest assured that there will always be someone on the other end of the line ready to help, as Kayley found out when she dialed 9-1-1.
West Lake Middle School is located at 4600 West Lake Road in Apex, NC. Copies of the call will be available at the school.
Prepared by:
David Blount
Public Affairs Specialist
Public Affairs Department
For More Information Contact:
Barry Furey
Director
Emergency Communications Center Department
222 W. Hargett St.
Raleigh, NC 27602
919-996-3530
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