Utility Payments
Methods for paying your utility bill are as follows:
ONLINE: The City of Raleigh's Utility Billing Web Access offers the following services:
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Pay a Utility statement online (Water/Sewer, Stormwater, Solid Waste - MasterCard or Visa only)
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Review current billed charges
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Review billing statement history
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Review prior water/sewer consumption history
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Review meter reading history
DIRECT DEBIT PAYMENTS: Direct debit is an easy method of paying your utility bill. It is always on time and there is no extra charge. Direct debit is your authorization for the City to automatically draft your checking or savings account for payment of your utility bill. Your account will always be drafted on the due date that is printed on your utility bill. Your first direct debit payment takes effect on your first billing after we receive your completed authorization. There are three methods to set up direct debit payments:
BY PHONE: To check your account balance or to make Visa and MasterCard payments, call 919-890-3245. This convenient service is available 7 days a week.
BY MAIL: Check payments without remittance stub can be mailed to City of Raleigh, Revenue Services-51, PO Box 590, Raleigh, NC 27602-0590
IN PERSON: Cash, check or credit card payments can be made in person at any of our payment locations.
For delinquent accounts or disconnected service, full payment must be paid in person at one of the locations listed above or over the phone with Visa or MasterCard by calling 919-890-3245. The City charges the following fees when disconnection of service occurs:
- Trip charge - $20.00
- Meter locked/removed - $42.00
- After hours charge - $10.00
To update billing information regarding your account, please submit an Account Information Update Form, or contact Utility Billing Services at 919-890-3245.
For Additional Customer Service:
Email: UtilityBilling@ci.raleigh.nc.us
Phone: 919-890-3245
For More Information Contact:
Susan Decker
Utility Billing Services Manager
Finance Department
PO Box 590
Raleigh, NC 27602-0590
919-890-3245
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