Emergency Communications Center
Thank you for your interest in the Raleigh-Wake County Emergency Communications Center. While I hope that you will never need our services, chances are that sometime in your life, you or a loved one will have to dial 9-1-1.
That's why it's important for you to teach all of your family members, including young children, the importance of knowing how - and when - to call.
Your call will be answered by one of our trained Telecommunicators. These individuals undergo an extensive screening and educational process that includes nationally recognized certifications as well as detailed information on local policies and procedures. We are currently in the process of pursuing accreditation from the Commission for Accreditation of Law Enforcement Agencies (CALEA). When this is achieved, we will become the first communications center in the state to have received this prestigious award.
During the past year our agency processed more than 851,000 requests for assistance from our citizens, and dispatched over 414,000 incidents. Were they all handled as well as we'd like? Of course not, because the bulk of our business involves dealing with people in crisis. However, through our intensive quality assurance programs we proactively attempt to correct problems before they happen. If we don't, we'd like to hear from you on how we can make our services even better. Drop us an email with your questions, comments, concerns, or to schedule a speaker for your civic group or organization. Your feedback is always welcome.
Mission Statement:
The Raleigh-Wake Emergency Communications Center is the true first responder to all emergencies. Our mission is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve. We strive to ensure the preservation of life and property by treating all who use our services with professionalism, courtesy, and compassion and by relaying accurate information in a timely and efficient manner.
For More Information Contact:
Barry Furey
Director
Emergency Communications Center Department
222 W. Hargett St.
Raleigh, NC 27602
919-890-3530
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